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Hosted Exchange 2013: Public Folders
On 12 May 2014 the Cobweb Technical Team were made aware of an issue concerning public folder actions not provisioning within the Cobweb Control Panel. Based on a full and thorough investigation and extensive testing we determined a bug exists in the 2013 version of Exchange. For more information regarding this incident please click here
Hosted Lync 2013
We are aware of an issue currently affecting incoming calls to our Lync platform whereas the caller may not hear a ringback tone. The cause of the issue has been identified and currently our carrier is working on a permanent resolution.
During this time calls will route correctly & no other functionality is affected other than the ringback tone.
Update: Work to resolve the issue will be carried out and tested over the weekend as to minimise disruption. A further update will follow Monday morning.
Update: The issue is still present following this work. Further investigations are being carried out by our Carrier.
We apologise for the inconvenience caused.
COBWEB INTERNAL MAINTENANCE NOTIFICATION
**information only** - THIS MAINTENANCE WILL NOT IMPACT ON CUSTOMERS’ SERVICES
Date: 27 August 2014
Maintenance Period: 20:00 – 00:00
Duration: 4 hours
Access to Cobweb Support will be limited to Major Incident calls only during the maintenance period. Emails will be responded once the maintenance has been completed.
Reason for maintenance: To update Cobwebs internal networking services.
No customer services will be impacted by this maintenance
For Major Incident calls ONLY please telephone: 0845 223 9000