Experiencing a problem; have you tried?


  1. Are you using Cached Exchange Mode to get the best performance from your Outlook 2010 client? Click here for more information.
  2. Streamline your administration by using all the tools on offer in the Cobweb Control Panel. More information can be found on our Knowledgebase.
  3. Did you know that with Exchange 2010, S/MIME allows users to send signed and/or encrypted emails using User Certificates, these can be used to verify the sender is who they say they are, or to encrypt content between two senders. Click here for more information

Current Service Status:

Date Opened: 03/07/2014 10:55
Issue Description:

Hosted Exchange 2013: Public Folders

On 12 May 2014 the Cobweb Technical Team were made aware of an issue concerning public folder actions not provisioning within the Cobweb Control Panel. Based on a full and thorough investigation and extensive testing we determined a bug exists in the 2013 version of Exchange. For more information regarding this incident please click here



Last Updated: 19/08/2014 08:31
Date Opened: 19/08/2014 08:44
Issue Description:

Hosted Lync 2013

We are aware of an issue currently affecting incoming calls to our Lync platform whereas the caller may not hear a ringback tone. The cause of the issue has been identified and currently our carrier is working on a permanent resolution.

During this time calls will route correctly & no other functionality is affected other than the ringback tone. 

Update: Work to resolve the issue will be carried out and tested over the weekend as to minimise disruption. A further update will follow Monday morning. 

Update: The issue is still present following this work. Further investigations are being carried out by our Carrier.

We apologise for the inconvenience caused.




Date Opened: 01/09/2014 13:46
Issue Description:

Service: SharePoint Foundation 2010

We are currently investigating a connection issue on our SharePoint Foundation service.

Our engineers are looking into the cause of the problem.



Last Updated: 01/09/2014 15:15 - RESOLVED

Dates for your diary - Upcoming Routine Maintenance

Scheduled Maintenance: Thursday, 4 September 2014

Maintenance date and time:
Thursday, 4 September 2014
02:00 BST – 03:00 BST

Service Impact:
Users should be logged off for the duration of the maintenance however if a user is logged in they will be asked/forced to log off and back on in which case they will be redirected to another server.

Overall Maintenance Duration:
1 Hour

Services Affected:
Hosted Desktop 7.10

Reason for Maintenance:
During the maintenance window the Hosted Desktop 7.10 Desktop will be updated. The new desktop has the most releases versions of Google Chrome, Firefox, Java, the latest Microsoft updates for Windows and Office 2010.

We apologise for any inconvenience caused.




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